Privacy Policy
Alianza Group ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect through this website, why we collect it, and how we manage it.
Who we are
This website is operated by Alianza Group, an Australian migration practice trading as [registered trading name, if different]. Migration assistance is provided by a Registered Migration Agent (MARN: [ADD YOUR NUMBER]). Contact: [email]; ABN: [ABN, if applicable].
Information we collect
We only collect personal information that you choose to provide through this website. Depending on how you use the site, that may include:
- Your name, country of citizenship, age range and email address, where you complete the Eligibility Indicator;
- Your name, email address, country of citizenship, topic and message, where you submit a question through the contact form;
- Information about your education, occupation, work experience, current visa status, and migration goal, where you complete the Eligibility Indicator;
- Basic technical information automatically logged by our hosting provider, such as IP address and browser type, for security and analytics purposes.
Why we collect it
We collect this information so that we can:
- Provide the Eligibility Indicator and respond to questions you send us;
- Identify whether a formal consultation may be appropriate for your circumstances;
- Communicate with you about your enquiry and, with your agreement, about our services;
- Operate, maintain and improve this website;
- Comply with our legal and professional obligations, including under the Migration Agents Code of Conduct.
How we use and disclose your information
We use your information for the purposes set out above. We do not sell your personal information. We may disclose your information to:
- Service providers who help us operate this website, store data, or send emails on our behalf, on terms requiring them to protect your information;
- Government agencies, regulators, or courts where required or permitted by law; and
- If you become a client, parties relevant to your migration matter, but only with your authorisation and only as needed for the matter.
Storage and overseas providers
We use reputable cloud providers to host this website and to store information you provide through it. Some of those providers may store data on servers located outside Australia (for example, in [regions, e.g. the United States and the European Union]). Where this is the case, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs.
Security
We take reasonable steps to protect the information you provide from misuse, loss, unauthorised access, modification and disclosure. No method of transmission over the internet is completely secure, however, and you accept that risk when you submit information through this website.
Retention
We keep personal information only for as long as we need it for the purposes for which it was collected, or as required by law. Where a matter does not progress to engagement, we will generally remove non-essential enquiry information within a reasonable period.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you by contacting us at [email]. If you believe we have breached the Australian Privacy Principles, you can make a complaint to us in writing and we will respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available at this address, with the "last updated" date at the top of the page.
Terms of Use
These terms apply to your use of the Alianza Group website. By using this website you agree to these terms. If you do not agree, please do not use the website.
General information only
The content on this website, including the Eligibility Indicator, is general information only. It is not migration, legal or other professional advice, and it is not an assessment of your eligibility for any visa or other immigration outcome. You should not act on anything on this website without first obtaining advice specific to your circumstances from a Registered Migration Agent or an Australian legal practitioner.
No client relationship
Using this website, submitting a question, or completing the Eligibility Indicator does not create a client or fiduciary relationship between you and Alianza Group. A client relationship arises only if and when we agree in writing to act for you.
Accuracy and changes
We aim to keep the information on this website accurate and current, but migration law and policy change frequently and the content may not always be up to date. We give no warranty that the website or its content is complete, accurate, or error-free, and we may change or remove content at any time without notice.
The Eligibility Indicator
The Eligibility Indicator generates an indicative category based only on the limited answers you provide. Results are illustrative, may not reflect your true situation, and must not be relied upon as advice or as a guarantee of any visa outcome.
Your responsibilities
- You agree to provide accurate information and to use this website lawfully;
- You agree not to misuse the website, interfere with its operation, or attempt to gain unauthorised access; and
- You are responsible for the content of any question or message you submit.
Intellectual property
Unless otherwise stated, the content, branding and design of this website are owned by or licensed to Alianza Group and may not be copied or reproduced without permission.
Independence
Alianza Group is independent and is not affiliated with, endorsed by, or acting on behalf of the Department of Home Affairs or the Office of the Migration Agents Registration Authority (OMARA).
External links
This website may contain links to third-party websites. We are not responsible for the content, accuracy or privacy practices of those sites.
Limitation of liability
To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes rights you may have under the Australian Consumer Law that cannot lawfully be excluded.
Governing law
These Terms of Use are governed by the laws of [State/Territory], Australia, and you submit to the courts of that jurisdiction.
Contact
Questions about these terms can be sent to [email].